I have been encouraging you to think about conflict in my last two posts. I have encouraged you to keep the line between what happened and your interpretation of what happened clear. I have, also, encouraged you to try your best to interpret the actions of other people (even when they hurt you) in the kindest way. I have, lastly, encouraged you to think about what I’m calling your End Game. Is what happened to you the result of what happens when two less-than-perfect people interact with each other and step on each other’s toes, or is what happened to you the result of ongoing physical or emotional abuse? If you have decided that you want the relationship that you have with another person to continue as you travel through a time of conflict, Jesus has some wonderful words of guidance to offer you.
Jesus lays out a path toward conflict resolution in Matthew 18:15-20.
Jesus speaks, firstly, about going directly to the person who has hurt you before you drag other people into the conflict. As I’ve mentioned before, there may be a difference between what happened and how you have interpreted what happened. You may discover that the person who has hurt you realizes that he/she has done something wrong and wants to apologize. You may discover that the person does not even realize that something has gone wrong. It’s always best to go directly to the person who has hurt you during a time of conflict (unless some sort of emotional or physical abuse has occurred and you have a reason to fear for your safety). And remember: When Jesus lifts this first step toward conflict resolution before you, the End Game is to “regain” your brother or sister. Most people appreciate honesty and being given the chance to apologize when they have done something wrong, and most people will become defensive when they know that you have been talking about them behind their back. And so, if you are moving through a time of conflict and if you have been hurt or put off by the actions of another person, try going to that person first.
Jesus, then, speaks about what we should do if talking with the person who has hurt us does not work. Jesus tells us to take one or two other people along with us when we talk with the person who has hurt us. But even this sage advice can become problematic. Think about this second step as a paring knife. Paring knives can be used to pare a piece of fruit or to slice an apple. But a paring knife can also be used to open an envelope, to open a cardboard box, or even to cut plastic. The second step that Jesus recommends is just like that. We can reach out to one or two people who are level-headed and fair, or we can search for some allies. We can reach out to one or two people who are willing to listen to all of the people who are involved in the conflict, or we can select one or two other people who will simply take our side. When you try to get someone involved in a conflict that you are having with another person and to simply take your side, it is called “Triangulation.” And the neutral person can be one of your friends, your spouse, your pastor or even a counselor. But “Triangulation” does not work; in fact, “Triangulation” usually paints the person that you have asked to help you into a nearly impossible corner and will, most likely, deeply affect your relationship with that person, too. And so, if you believe that the person who has hurt you isn’t taking you seriously, you may need to take one or two neutral people along with you the next time that you talk with the person who hurt you. And please remember, again, that this step in the process is designed to help you to “regain” your brother or sister.
Jesus, lastly, talks about what to do when the first two steps in the process fail. Jesus talks about taking it to the Church; and, by “taking it to the Church,” I don’t think that Jesus means that we should stand up in the middle of a worship service and create a stir. Congregations have councils and elders who can provide a listening ear during times of conflict. Many Christian congregations have Mutual Ministry committees that can be consulted during times of conflict with church staff members. Many Christian congregations are a part of a larger denomination and have a bishop or president who can be consulted if an alleged incident of clergy misconduct occurs.
The road back to reconciliation becomes more and more bumpy as more and more people become involved in the conflict. If your End Game continues to be reconciliation and the restoring of the relationship, this final step should be considered as a last step in a longer process. People tend to become more and more defensive as more and more people are pulled into conflicts. The option of gracefully apologizing and searching for a path forward may disappear if too many people become involved and the person who has hurt you feels like he/she is being painted into a corner. But, sadly, there are times when things need to be taken to another level and when the relationship itself may need to end. And that’s why Jesus includes this step forward in His teachings about conflict.
In closing, I would like to lift one last idea before you.
Conflict can be difficult and can involve many different dynamics. But, at every step in the process, we need to ask ourselves: Will I be satisfied if the person who has hurt me apologizes? It is hard for us to open our hands and to let go of things that people have done when they hurt us. It is always going to be tempting to talk about other people behind their backs and to search for allies when we believe that we have been treated unfairly. But, sometimes, people are genuinely sorry about what they have done. People who have hurt us may offer an apology at any point in the process that Jesus provides. And so, as we move through the process that Jesus describes, we need to ask ourselves whether an apology is sufficient. Porcupines cannot unstick each other. A piece of fine china can be glued back together; and, while it will never be the same, it can be good again. And so, again, you need to ask yourself: What is my End Game? Do I want to be right, or do I want to be reconciled? Am I willing to let go of the hurt and disappointment that I’ve experienced, or does the path back no longer exist? Will I be satisfied if the person who has hurt me apologizes and is sorry about what happened? These are all questions that only you can answer. Jesus provides a process that we can use during times of hurt and conflict, but the process will only work if we are willing to allow it to work.